How open-loop contactless payments can increase public transit ridership
Successful apps have one thing in common. They just work.
For the most part, transit agencies around the world acquire their ticketing and payment systems through government regulated procurement processes. Poorly designed tender processes and evaluation criteria can lead to perverse outcomes, increased risks, and as we’ve seen far too often in public transit, massively delayed deployments with budget blowouts.
At Littlepay we’ve seen our fair share of these processes, and have learned a few lessons. We’ll share them here in the hope that we save the next transit authority from becoming another case study.
What is the ultimate purpose of a public transit ticketing procurement? Surely it has something to do with delivering convenience and value to commuters and passengers….
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Successful apps have one thing in common. They just work.
America’s public transportation systems face existential challenges. Ridership hasn’t yet
As passenger expectations for convenience and seamless travel rise, transit
Astonishingly, customer-centricity – an approach to operating that focuses on