Overview

For the most part, transit agencies around the world acquire their ticketing and payment systems through government regulated procurement processes. Poorly designed tender processes and evaluation criteria can lead to perverse outcomes, increased risks, and as we’ve seen far too often in public transit, massively delayed deployments with budget blowouts.

At Littlepay we’ve seen our fair share of these processes, and have learned a few lessons. We’ll share them here in the hope that we save the next transit authority from becoming another case study.

Don’t lose sight of the bigger picture

What is the ultimate purpose of a public transit ticketing procurement? Surely it has something to do with delivering convenience and value to commuters and passengers….

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