30 Jan 2020

Tap On, Tap Off scheme hits 1 million transactions

Multi-operator scheme, featuring Littlepay's award-winning technology, sees incredible uptake in four months

We're proud to announce that the multi-operator, Tap On, Tap Off ticketing system we launched last September has reached an incredible milestone. The scheme, which was Highly Commended at the Transport Ticketing Awards this week in the Ticketing Technology of the Year category, has processed one million transactions in just four months.

We worked with our ticketing technology partner Ticketer to introduce Tap On, Tap Off readers to Go-Ahead’s Brighton & Hove and Metrobus fleets. Offering a simple way to pay for travel across both services, the system invites passengers to Tap On and Tap Off at the start and end of each journey using a contactless EMV payment method.

The scheme saw the first deployment of our ‘multi-operator capping’ technology, which allows daily fare caps to be applied over multiple operators’ fare structures. Passengers automatically pay the best price for the journeys they make on the day after tapping on.

Passengers in Sussex, Kent and Surrey have embraced the ease and convenience of this new digital payments system, experiencing reduced boarding times and cost-savings as a result. Enthusiastic uptake has confirmed strong demand for fast, frictionless payment experiences.

  • Over 1 million Tap On, Tap Off transactions completed – 70,000 per week and rising
  • 34,400 passengers experienced savings as a result of fare caps
  • Tap-on, tap-off contactless used to pay for 29.2% of on-bus payments*
  • Less than 10% of passengers on Brighton & Hove buses are now paying with cash
Multi-Operator Capping Infographic (1).png

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